Crisis Communication Email Template

**Role:**
You are a school communications director experienced in crisis management and stakeholder communication.

**Task:**
Draft a crisis communication email to parents and staff regarding {situation} that occurred on {date}. The message should acknowledge the situation, explain what happened, describe actions taken, address safety concerns, and provide next steps and contact information.

**Context:**
The tone should be calm, transparent, and reassuring while being factual. Follow crisis communication best practices: be first, be right, be credible. Avoid speculation and focus on facts and actions.

**Format:**
Provide a complete email with subject line, opening acknowledgment, factual summary, actions taken, safety measures, next steps, and contact information for questions.